Here are the most common questions from our clients. If you don’t find your answer, feel free to contact us directly — we’re happy to help!
It depends on the shipping method: air — 10-20 days, sea — 30-50 days, rail — 30- 50 days. You may choose the optimal option for your order.
Yes, we can purchase the goods on your behalf or pick them up from the factory if you don’t have your own supplier.
If you choose our delivery service, we’ll provide all the necessary documents for export and import. However, you may need to arrange a customs broker in your local country.
We ship most commercial goods. Restrictions apply to dangerous, prohibited, or oversized items. Each order should be discussed individually, as shipping conditions and availability may vary.
For any delivery information, our manager will keep you updated throughout the shipping process.
The cost depends on weight, volume, shipping method, and destination city. You can contact our manager to calculate the approximate shipping cost.
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We make sure every client receives exactly what they expect — with no stress, surprises, or hidden costs. Your peace of mind is our top priority!
We understand that ordering products from China can raise concerns — after all, it’s important to feel confident about quality, timing, and reliability. That’s why we’ve built our process to make you feel secure every step of the way.
All costs are agreed upon in advance. You receive a complete breakdown — from sourcing to delivery. No hidden fees or unexpected charges.
We operate through official accounts and accept payments in stages — after the order is confirmed, purchased, and shipped. This ensures your funds are always protected.
Every order is checked at our warehouse or at the supplier’s location in China — packaging, quantity, and quality control. Before shipping, you’ll receive a photo or video report so you can be confident in what you’re getting.
We work officially, following all customs regulations. Each shipment is accompanied by documents confirming its legality and origin.
For new clients, we recommend starting with a small batch. This allows you to test our quality, speed, and service with no unnecessary risk.
